Service Operations Management
This module studies the management of those processes that deliver service in all of its aspects – service outcomes, service experiences and in the case of public sector organisations, public value. The key focus of the module is on the operations decisions that manager’s face in marshalling their resources to deliver and improve service in this wide meaning. This module differs from CORP 2165 Operations and Contemporary Management in that it deals exclusively with service. New topics, new frameworks and new techniques are introduced whilst some aspects dealt with in CORP 2165 are now extended purely in the context of service organisations.
Other Coursework 1 – Individual assignment 500 words
Weighting 15%. The component receives a mark.
Other Coursework 2 – Individual assignment 1500 words
Weighting 35%. The component receives a mark.
Unseen Examination 1 – Weighting 50%. The component receives a mark.
The Duration is 120 minutes.
*Please note that assessment information is subject to change.