Service Operations Management

Module Title :Service Operations Management
Module Leader :Masoud Azhashemi
Module Code :ACFI3420
15 Credits – Level :2
Module Descriptions

This module studies the management of those processes that deliver service in all of its aspects – service outcomes, service experiences and in the case of public sector organisations, public value. The key focus of the module is on the operations decisions that manager’s face in marshalling their resources to deliver and improve service in this wide meaning. This module differs from CORP 2165 Operations and Contemporary Management in that it deals exclusively with service. New topics, new frameworks and new techniques are introduced whilst some aspects dealt with in CORP 2165 are now extended purely in the context of service organisations.

Assessment Criteria

Other Coursework 1 – Individual assignment 500 words
Weighting 15%. The component receives a mark.

Other Coursework 2 – Individual assignment 1500 words
Weighting 35%. The component receives a mark.

Unseen Examination 1 – Weighting 50%. The component receives a mark.
The Duration is 120 minutes.

*Please note that assessment information is subject to change.


  • The classrooms are spacious, air conditioned and equipped with multimedia and Audio-Visual equipments to foster effective learning.
  • The classrooms are designed to have maximum interaction between faculty and students.
  • The campus also has mentoring rooms to discuss individual student’s specific problems.

Computer & Internet Facilities

  • Computer facilities at DCBS, includes a well-equipped computer lab, which houses 30 computers connected to the server with local area network.
  • The campus has a Wi-Fi (wireless) system with 24 hours network connectivity.
  • The school has its own ERP system, which facilities online attendance and evaluation.
  • In addition, the intra-net / e-Black Board are used to publish detailed lecture handouts to enable students access module related information/ lecture notes.


  • The library on campus houses a good range of reference & core textbooks.
  • It also subscribes to the good number of leading national & international business journals, periodicals, magazines & newspapers.
  • The library has its own collection of CDs, DVDs and Multimedia kits.
  • The library subscribes to EBSCO & Athens Business source premier, which provide access to more than 7000 international journals in full-text format.

Girls’ Hostel

  • The Girls’ hostel situated in the campus provides an excellent and secured lodging alternative to outstation girl students.
  • The hostel has well furnished rooms with attached facilities, a common recreation room with all the modern facilities and a small pantry.
  • The hostel enjoys 24 hours broadband Wi-Fi (wireless) Internet connectivity. Newspapers, magazines· Llaundry and mess facilities are also provided to the hostel residents.